Refund Policy
30-Day Return & Refund Policy
At Qirella Bags, we want you to be completely satisfied with your purchase. We offer a 30-day return and refund policy from the date of delivery.
Unfortunately, if 30 days have passed since your purchase, we are unable to offer a refund or exchange.
Eligibility for Refund or Exchange
You may be eligible for a refund or exchange under the following conditions:
Incorrect Product: You received the wrong item.
Defective Product: Your item arrived with a defect (see “Defective or Damaged Items” below).
Shipping Damage: Your product was damaged during shipping. Please contact us at qirellabags@gmail.com to request a free exchange or refund.
Additional Fees & Costs
Restocking Fee: A 25% restocking fee applies to all approved returns.
Return Shipping Costs: Customers are responsible for paying return shipping costs.
Cancellation or Transaction Fees: A 5% transaction fee applies to order cancellations or refunds to cover payment processing fees.
Refund Process
Once your return is received and inspected, we will send you an email confirming its arrival.
After inspection, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original method of payment within a specific timeframe, depending on your bank or card issuer.
Exchange Policy
Exchanges are available only for defective or damaged items.
If you need to exchange an item for the same product:
- Email us at qirellabags@gmail.com with your order number and details of the issue.
- Wait for our response with return instructions and the return address.
- Once we receive and inspect the item, we will send your replacement.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — there is often a processing delay.
If you’ve done all of this and still have not received your refund, please contact us at qirellabags@gmail.com.
Sale Items
Refunds are applicable for sale items, provided they meet the eligibility conditions stated above.
Defective or Damaged Items
If your product arrives defective or damaged, please contact us immediately at qirellabags@gmail.com with your order number and clear photos of the issue.
We will review your request and arrange for a replacement or refund at no additional cost to you.
Contact Information
For any questions regarding returns, refunds, or exchanges, please contact us at:
Email: qirellabags@gmail.com